Technical support engineer is an integrated member of the global support team and is responsible for the product support of our customer in all over the world, including North America, Europe, Australia and Asia. The ideal candidate will have the opportunity to work in an environment with high caliber support engineers based in Silicon Valley. The successful candidate has to be customer driven, creative in solving real problems and adept at learning new technologies and skills.
Degree in Computer Science, Computer Engineering, and Computer Application is required.
Strong troubleshooting and analytical skills.
3+ years of programming experience in Java or C/C++ in a multithread environment; Coding is expected in some positions.
Working experience in more than one of the following areas: J2EE, JMS, SOAP, XML, XPATH, Web services, Web/App Servers (Tomcat, Weblogic, iPlanet, etc), LDAP, SAP, Siebel, Tuxedo, Corba.
UNIX and Windows OS administration and troubleshooting knowledge.
Familiarity with database particularly Oracle, Sybase and SQL Server.
Knowledge of networking, TCP/IP, HTTP, and SNMP (a plus).
Prior TIBCO products or EAI products experience is a big PLUS.
English speaking, reading and writing skills are essential.